Order & Delivery Management for Gonzatti Bakery

From Chaotic Scheduling to Streamlined Operations

The Challenge

With rising demand, managing orders and deliveries became chaotic—there was no centralized control and a high risk of operational errors.

Orders and scheduling were disorganized and manual
Difficulty in planning production ahead of time
Lack of visibility over delivery times, areas, and drivers
No clear reports to track daily operations

The Solution

We developed a customized system to optimize Gonzatti Bakery’s order and delivery workflow, bringing speed, control, and operational structure.

Created an interface for registering and scheduling customer orders with defined dates and times
Implemented a delivery tracking module with filters by neighborhood, time slot, and driver
Generated detailed production reports by product type and delivery time to support daily planning
Integrated real-time data with the Gonzattinho virtual assistant for full synchronization

We streamlined the entire order and delivery operation at Gonzatti Bakery, bringing clarity, agility, and operational control.

Results

Orders managed per week
Significant increase with less rework

Delivery routing time
Reduced with filtered view per driver

Production planning
Fully data-driven through reports

Staff satisfaction
More predictable and organized operation

Tools Used

Power BI

PowerApps

Power Automate

SharePoint

Dataverse

Google Analytics 4

Excel

Typebot

Adobe PhotoShop

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